The One Thing
Jason Klein, MS, PES, NS
The number one factor for client retention is superior customer experience.
I will use Crossfit as an example. And you may be rolling your eyes, but just bare with me for a second.
If you look at the numbers, Crossfit went to literally two locations in the late 90’s, to over 100,000 locations by 2010.
It’s more popular than P90X.
It’s more popular than Hyrdoxycut.
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